FAQ & Help

All available specifications and build guides can be found on the How to Build a MoonBoard page. It is your responsibility to ensure that your MoonBoard is built safely and to the specifications required by your space. The guides provided on this website are for informational purposes only. Moon Climbing Limited accepts no responsibility or liability for losses, injuries or damage of any kind caused whilst constructing or assembling a MoonBoard. If you have any doubt about the requirements and construction of your MoonBoard, please seek professional advice.

All MoonBoard packages, individual components and holds are available to buy exclusively from Moon Climbing at www.moonclimbing.com.

We are based in the UK, but do provide global shipping. We do not ship to Russia, however we can provide assistance if you would like to arrange shipping to Russia yourself.

All shipping prices are automatically applied to your order at www.moonclimbing.com. For a shipping quote please add the relevant MoonBoard items to your cart then visit the cart page to complete the shipping form and receive your bespoke quote. If there are any additional shipping charges we will get in touch with your following the placement of your order.

We do not charge the 20% VAT on international orders which our domestic customers pay (the prices on the website are inclusive of VAT) however as per our terms and conditions, you, the buyer, are responsible for any import taxes that may be levied upon arrival in the destination country.

Weights for holds and components can be found in each item's technical details on the Moon Climbing store.

Yes, but you will need to make a special order for the second or third LED systems to allow each MoonBoard to function independently from one another. Please get in touch with us for further assistance with this.

Register for a MoonBoard account and login using this website or the free smartphone app to view all problems.

To view and download a printable PDF for each hold setup, login to this website and click 'Hold Setups' in the sidebar menu from your account dashboard.

Please ensure that you are attempting to login with the correct information. Your Username may be different from your registered Nickname.

You can reset your password and retrieve your MoonBoard user name here.

If you require further assistance, please contact us.

Login to your MoonBoard account on this website. From the sidebar menu, select Edit/Add from under the MoonBoards tab. Enter your MoonBoard information into the form and submit.